Residential Tenant Disputes

Our aim throughout will be to try to resolve the matter on the best terms possible for you

Whether you are a tenant of a substantial property on a long lease or occupy a flat on the basis of a tenancy agreement or licence your relationship with your landlord may not always be a smooth one.

  • Your landlord may be in breach of repairing obligations
  • There may be a dispute about the maintenance of communal areas or the level of service charges
  • You may have got behind with the rent or be threatened with possession proceedings for some other reason

Whatever the situation we recognise that this is not just a dispute about money or bricks and mortar – this is about your home. To begin with we will meet you to go through the full history of the matter. After that our specialist property dispute lawyers will call upon their many years of experience in this area to give you clear, practical and cost effective advice as to the options open to you and which one is likely to be the best one for you. If your tenancy is job related we can involve a specialist employment lawyer to advise on any employment law issues.

This is a technical and heavily regulated area of the law, so let us take care of the details and the small print so you don’t need to worry about it. We recognise only too well that it may be in your best interests to try to preserve an ongoing relationship with your landlord so we will explore with you alternatives to going to court such as a ‘joint settlement meeting’ or mediation. Our aim throughout will be to try to resolve the matter on the best terms possible for you.

To speak to one of our property law experts who can help you deal with a property dispute with your landlord please call, email or request a call back from one of our specialist lawyers.

Who to contact

Jane Crosby

Partner, Head of Dispute Resolution & Accredited Mediator

Partner, Head of Dispute Resolution & Accredited Mediator

Jane Crosby

Jane is a Partner based in the Guildford office and she is also Head of the Dispute Resolution team here at Hart Brown. Jane specialises in employment Law and commercial litigation and brings more than 15 years' experience to her role.

Prior to entering the legal profession, Jane was employed in the aviation industry. This experience is appreciated by many of Jane's clients who note that she is able to take a commercial and pragmatic approach to any legal issue that they face.

Jane acts for a wide range of individuals and businesses and her areas of specialism include aviation, property related industries and IT. Jane regularly advises on aspects of employment law, such as settlement agreements, employment contracts, policies and procedures, redundancies, equal pay, data protection, issues arising from TUPE and reorganisations, the calculation of holiday pay, bonus and commission payments, disciplinary and grievance issues, dismissal and termination issues, the protection of confidential information and the enforcement of restrictive covenants. Jane gets involved in GDPR training for her clients and she is able to deliver tailored employment law training sessions upon request.

As a commercial litigation lawyer, Jane also deals in shareholder and directors disputes, commercial contract disputes and the enforcement of restrictive covenants.

Jane has been involved in successful high value commercial litigation for clients in the High Courts, she is an accredited mediator and she is a member of the Employment Lawyers Association.

Jane is often asked to write for a number of well known publications, including The Daily Mail, The Telegraph and The Week and she has been interviewed on BBC Radio 4.

Here is small selection of the feedback that Jane has received:

“Jane, I cannot sincerely thank you enough for your wise counsel and am delighted to have made your acquaintance. If I am blessed with a new position somewhere I will hand over my contract in the first instance to you. Likewise, any of my friends, peers, romans and countrymen wanting advice, I will point them in your direction.”

“Jane, you have been most resilient on my behalf for which I sincerely thank you for all your endeavours. I have a tremendous working relationship with Hart Brown and you have undoubtedly compounded this further."

“I appreciated the clarity of advice given at a stressful time”.

“A sensitive and highly professional approach and efficient work in the interests of the client”.

“Your advice, conduct and assistance have been indeed outstanding and very professional but also – and most importantly – very humane”.

Lucy Penfold

Senior Solicitor, Dispute Resolution

Senior Solicitor, Dispute Resolution

Lucy Penfold

Lucy is a Senior Solicitor in the Dispute Resolution team here at Hart Brown and specialises in property litigation and contentious trusts and probate.

Lucy completed her law degree at Kingston University before completing the Legal Practice Course at the College of Law in Guildford (now the University of Law). Lucy qualified in 2012 and brings with her general commercial litigation experience from Central London and Surrey law firms.

A member of the Property Litigation Association, Lucy deals with all areas of property litigation including varied landlord and tenant disputes, evictions, neighbour disputes, boundary disputes, commercial property disputes, property disrepairs and dilapidations.

Lucy also deals with various contentious probate matters, including interpreting the terms of wills, brining or defending claims to contest wills or trusts, and executor removal disputes.

Lucy’s general commercial litigation experience allows her to have a pragmatic and commercial approach to any legal issue faced.

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