Mediation for Individuals

Our mediators can help to resolve any dispute no matter how complicated or bitterly fought

Individual Mediation is a way of settling disputes without the delay, stress and expense of going to court. Our individual mediators can help to resolve any personal dispute no matter how complicated or bitterly fought.

We offer a solution to resolving personal disputes which is informal, cost effective, and quick. We can arrange individual mediations in a matter of days/weeks. Whilst a judge is limited to ruling on the law our specialist mediators can help the parties arrive at more wide ranging, creative and better solutions.

We take time to understand the real issues causing the dispute. As well as being sensitive to the emotional elements of any individual dispute we are very much alive to the practical and commercial realities. Our flexible approach can help to preserve business and family relationships despite the dispute. Using our skills and experience we will work tirelessly with the parties to try to find a resolution which everyone can live with.

Our trained mediators are experts in the various legal areas in which they practice. They will guide the parties through the individual mediation process to try to make it as straightforward as they can in the hope and expectation that it will be possible to reach a compromise acceptable to everyone.

We have a suite of comfortable rooms available for mediations ensuring that each party has their own space and can discuss any aspect of the dispute in complete confidence.

Almost any individual dispute is capable of being settled by mediation. Examples include:

Civil/Commercial Mediations
Building disputes
Commercial lease disputes
Company/shareholder disputes
Employment disputes
Residential landlord and tenant disputes
Neighbour disputes
Partnership disputes
Professional negligence claims
Trust disputes
Undue influence claims
Will disputes/Inheritance Act claims

Who to contact

Jane Crosby -Head of Dispute Resolution

Jane Crosby

Partner, Head of Dispute Resolution & Accredited Mediator

Jane Crosby -Head of Dispute Resolution

Partner, Head of Dispute Resolution & Accredited Mediator

Jane Crosby

Jane is a Partner based in the Guildford office and she is also Head of the Dispute Resolution team here at Hart Brown. Jane specialises in employment Law and commercial litigation and brings more than 15 years' experience to her role.

Prior to entering the legal profession, Jane was employed in the aviation industry. This experience is appreciated by many of Jane's clients who note that she is able to take a commercial and pragmatic approach to any legal issue that they face.

Jane acts for a wide range of individuals and businesses and her areas of specialism include aviation, property related industries and IT. Jane regularly advises on aspects of employment law, such as settlement agreements, employment contracts, policies and procedures, redundancies, equal pay, data protection, issues arising from TUPE and reorganisations, the calculation of holiday pay, bonus and commission payments, disciplinary and grievance issues, dismissal and termination issues, the protection of confidential information and the enforcement of restrictive covenants. Jane gets involved in GDPR training for her clients and she is able to deliver tailored employment law training sessions upon request.

As a commercial litigation lawyer, Jane also deals in shareholder and directors disputes, commercial contract disputes and the enforcement of restrictive covenants.

Jane has been involved in successful high value commercial litigation for clients in the High Courts, she is an accredited mediator and she is a member of the Employment Lawyers Association.

Jane is often asked to write for a number of well known publications, including The Daily Mail, The Telegraph and The Week and she has been interviewed on BBC Radio 4.

Here is small selection of the feedback that Jane has received:

“Jane, I cannot sincerely thank you enough for your wise counsel and am delighted to have made your acquaintance. If I am blessed with a new position somewhere I will hand over my contract in the first instance to you. Likewise, any of my friends, peers, romans and countrymen wanting advice, I will point them in your direction.”

“Jane, you have been most resilient on my behalf for which I sincerely thank you for all your endeavours. I have a tremendous working relationship with Hart Brown and you have undoubtedly compounded this further."

“I appreciated the clarity of advice given at a stressful time”.

“A sensitive and highly professional approach and efficient work in the interests of the client”.

“Your advice, conduct and assistance have been indeed outstanding and very professional but also – and most importantly – very humane”.

    Lucy-Senior Solicitor in the Dispute Resolution

    Lucy Penfold

    Associate, Dispute Resolution

    Lucy-Senior Solicitor in the Dispute Resolution

    Associate, Dispute Resolution

    Lucy Penfold

    Lucy is an Associate in the Dispute Resolution team here at Hart Brown and specialises in property litigation and contentious trusts and probate.

    Lucy completed her law degree at Kingston University before completing the Legal Practice Course at the College of Law in Guildford (now the University of Law). Lucy qualified in 2012 and brings with her general commercial litigation experience from Central London and Surrey law firms.

    A member of the Property Litigation Association, Lucy deals with all areas of property litigation including varied landlord and tenant disputes, evictions, neighbour disputes, boundary disputes, commercial property disputes, property disrepairs and dilapidations.

    Lucy also deals with various contentious probate matters, including interpreting the terms of wills, brining or defending claims to contest wills or trusts, and executor removal disputes.

    Lucy’s general commercial litigation experience allows her to have a pragmatic and commercial approach to any legal issue faced.

    Client feedback:

    " I really appreciate what you have done so far, your willingness to assist me when we first spoke over the phone. Your are truly a star"

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