Hart Brown win Excellence Award

We are delighted to announce that Hart Brown has won the LawNet Mark of Excellence Award.

The Mark of Excellence award was awarded to Hart Brown, for outstanding performance on LawNet’s independently assessed mystery shopping and client satisfaction measurement.  The award, which is not an open category for general entry, was presented to Nigel Maud, Partner. A combination of factors are analysed from a mystery shopping programme and the customer satisfaction surveys completed. For customer satisfaction Hart Brown came out on top.

On receiving the award, Nigel Maud congratulated the whole of the Hart Brown team. “Over the last 18 months we have been using the mystery shopping programme as a tool to help us learn and improve. To have these efforts recognised by LawNet, with a special award that we didn’t apply for, is a real acknowledgment of our efforts. But results such as this are only achieved with great people working well together, understanding the needs of the client and the strategy of the firm. Well done to everyone on achieving this award.”

Chris Marston, chief executive of LawNet, commented that these awards give recognition to people behind exceptional initiatives. “Independent law firms are ideally placed to demonstrate what it means to be innovative in the legal sector.  That, combined with a commitment to excellence, is what our awards recognise. Our awards allow us to recognise the people behind these exceptional initiatives.”

Mark of Excellence Award Hart Brown
L-R Helen Hamilton-Shaw, LawNet, Nigel Maud, Hart Brown, Jim Smith, Shopper Anonymous and Chris Marston, LawNet

 

The award was presented at the LawNet conference held at Heythrop Park Resort, Oxfordshire.

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Nigel Maud

Partner, Commercial & Corporate

Nigel read Psychology and Politics in South Africa. He went on to qualify as a solicitor in 1995 and initially practiced as a prosecutor before...

Partner, Commercial & Corporate

Nigel Maud

Nigel read Psychology and Politics in South Africa. He went on to qualify as a solicitor in 1995 and initially practiced as a prosecutor before moving into private practice where he specialised in commercial work. He then moved into the business recovery and restructuring department at Pricewaterhouse Coopers broadening his understanding further of the problems and challenges a business faces.

Relocating to England in 1999 Nigel joined Hart Brown in 2002 and became a partner in 2004.

Nigel often received praise from his clients, these are just a few of the comments:

"Very efficient, cost effective service."

"This marks the end of a very long (15 years) and successful relationship with Hart Brown on the liquidation of the company. We thank the partners and staff at Hart Brown for all the advice and wise counsel they have given us over the years."

"You have an excellent team of people who make sure they understand the needs of the client."