What is remote working? – The ins and outs

Young mother with her kid

The workplace is changing and the advent of new technologies enables a much more flexible working environment for employees. Jane Crosby explains what is remote working and some of the benefits and issues so that you can decide whether remote working might work for your organisation.

The flexibility of remote working is now commonplace and accommodates many employees who would otherwise face a long commute. It can help employees with families and even ease older employees into a phased retirement.

What are some of the challenges that employers face when deciding whether or not to allow this change in working practice?

There’s fear from some employers that employees will abuse this new flexibility. However, if remote working is handled correctly and the company has a remote working policy put in place, it should be beneficial for both employers and employees. 

What should employers consider if they allow their employees to carry out remote working?

Data security

The General Data Protection Regulation (GDPR) has seen the arrival of stricter operating boundaries for businesses processing personally identifiable information about individuals. It also introduced extended powers for data regulators (in the UK this is the Information Commissioner’s Office).

Remote working can mean organisations have to put in place stricter security measures, perhaps addressing, among other things, the ability to print or download at home.

Employees will usually be expected to read and understand a data protection policy and it’s important for employers to provide training on these key issues. British Airways and Facebook, for example, have recently been subject to large fines for related breaches. We discuss the British Airways breach in more detail here. 

Think about enacting mock data breaches on a regular basis. This can help keep GDPR at the forefront of employees’ minds, as well as identifying where changes may be needed.  Whenever policies need to be updated, you should make sure refresher training is given to relevant staff. You should also offer detailed development training to people who work on the data management frontline.

Health and safety issues

There’s an obvious need for employers to understand that they should have the right insurance in place to cover employees who are working from home. Check your policies to make sure you’re adequately covered.

You should also carry out risk assessments on any workstations at home. It’s highly unlikely that a home environment will have the same working facilities as those enjoyed in the office and this needs to be considered when remote working.

Staff supervision  

Managers need to change their way of thinking when dealing with remote workers, rather than regarding them as ‘out of sight, out of mind’. Remote workers still need to feel part of a team. You can address this by communicating effectively and regularly with them about updates in company policies and invitations to social events for example – and ensuring they have access to the same training and promotion opportunities as their in-house colleagues.

As with other long-distance relationships, managing remote workers demands extra effort to keep everybody engaged and aligned.

Working hours – flexible remote working

Employers have an obligation to consider flexible working for employees with caring responsibilities. Parents of school-age children, for example. Or people who care for disabled relatives, spouses or elderly parents.

Options can include: a change to the number of hours worked; an amendment to their daily start and finish time; or allowing some work to be carried out at home.

As part of flexible working, you must also take into account the Working Time Regulations which monitor the number of hours an employee should be working and the need for rest breaks.

You can request employees to sign an opt-out of the 48-hour week if this is a necessity for specific work. Bear in mind, however, that you cannot waive your employees’ right to adequate rest periods.

Work out what works for your business.

Changes in working practices will always have their challenges, and remote working isn’t practical for every type of business or worker. But many employees – and employers too – find that a more relaxed approach to working hours results, ultimately, in a more productive and happier work force. Trust, an open mind and effective planning are all key to success.


Flexible working can be particularly attractive for employees with families and others who are phasing into retirement

Give special consideration to data security, health and safety insurance, supervision, Working Time Regulations

Remote working often results in a more productive and happier work force – if handled correctly.

Pull-out quote:

“As with many long-distance relationships, extra effort is needed to keep everybody engaged and aligned”.

For further employment advice about remote working and to discuss a policy for you, please contact Jane directly on 01483 887742 or at jzc@hartbrown.co.uk.

This is not legal advice; it is intended to provide information of general interest about current legal issues.


Jane Crosby

Partner, Head of Dispute Resolution & Accredited Mediator

Jane is a Partner based in the Guildford office and she is also Head of the Dispute Resolution team here at Hart Brown. Jane specialises...

Jane Crosby -Head of Dispute Resolution

Partner, Head of Dispute Resolution & Accredited Mediator

Jane Crosby

Jane is a Partner based in the Guildford office and she is also Head of the Dispute Resolution team here at Hart Brown. Jane specialises in employment Law and commercial litigation and brings more than 15 years' experience to her role.

Prior to entering the legal profession, Jane was employed in the aviation industry. This experience is appreciated by many of Jane's clients who note that she is able to take a commercial and pragmatic approach to any legal issue that they face.

Jane acts for a wide range of individuals and businesses and her areas of specialism include aviation, property related industries and IT. Jane regularly advises on aspects of employment law, such as settlement agreements, employment contracts, policies and procedures, redundancies, equal pay, data protection, issues arising from TUPE and reorganisations, the calculation of holiday pay, bonus and commission payments, disciplinary and grievance issues, dismissal and termination issues, the protection of confidential information and the enforcement of restrictive covenants. Jane gets involved in GDPR training for her clients and she is able to deliver tailored employment law training sessions upon request.

As a commercial litigation lawyer, Jane also deals in shareholder and directors disputes, commercial contract disputes and the enforcement of restrictive covenants.

Jane has been involved in successful high value commercial litigation for clients in the High Courts, she is an accredited mediator and she is a member of the Employment Lawyers Association.

Jane is often asked to write for a number of well known publications, including The Daily Mail, The Telegraph and The Week and she has been interviewed on BBC Radio 4.

Here is small selection of the feedback that Jane has received:

“Jane, I cannot sincerely thank you enough for your wise counsel and am delighted to have made your acquaintance. If I am blessed with a new position somewhere I will hand over my contract in the first instance to you. Likewise, any of my friends, peers, romans and countrymen wanting advice, I will point them in your direction.”

“Jane, you have been most resilient on my behalf for which I sincerely thank you for all your endeavours. I have a tremendous working relationship with Hart Brown and you have undoubtedly compounded this further."

“I appreciated the clarity of advice given at a stressful time”.

“A sensitive and highly professional approach and efficient work in the interests of the client”.

“Your advice, conduct and assistance have been indeed outstanding and very professional but also – and most importantly – very humane”.