Someone like you?


“Post Brexit, businesses are likely to need fresh thinking more than ever.”

Familiarity could be said to breed content in the corporate world. So it’s understandable that, as a business owner, you want to surround yourself with people who support your way of doing things – Jane Crosby explores if this is a beneficial or limiting strategy.

If your firm has been successful under your guidance in the past, you might think anyone you take on in the future should be just like you. But is the ideal employee simply your mirror image? We now work in a dramatically changing landscape where:

• Advances in technology mean firms need to be much more competitive

• Embracing a diverse workforce that includes gender pay audits and discrimination laws is a requirement, not an option

• Your customer/client base is not made up of just one personality type, gender or age range – so why should your business be?

It’s human nature to believe that you’re always correct. You might find it difficult to accept when a staff member questions the reason why you chose a particular path. But this type of thinking can lead to a narrow recruitment policy, where you only employ people who have a particular, and therefore limited, experience. Someone who fits your mindset – rather than being from a different background with a level of expertise that doesn’t match your own.

Time to expand horizons

Phrases such as ‘positive attitude’, ‘team player’, ‘fitting in’ and ‘friendly’ seem to be today’s HR buzz words. And it’s undoubtedly sound policy to recruit the type of people who will get on with each other and make projects work. But to be properly productive, other important aspects of the recruitment process must be considered:

• Your workforce should represent the society in which we live – with its diverse range of backgrounds, ideas and opinions.

• While often a useful recruitment tool, in the wrong hands, psychological profiling can be too prescriptive in defining a personality type and create an unconscious bias about what makes the perfect employee.

• People are complex by nature and possess a range of traits and shades in their personalities.

• It’s therefore vital for businesses to invest in training and development to help their workforce be comfortable and effective within their roles.

Grow in the ideas economy

A successful business is one that keeps up to date with new ideas and has a recruitment policy based on choosing people from different backgrounds and ages. That way it will benefit from more creative challenge – to help managers think more about what they’re doing, and whether they really are on the right path.

Consider the times, for instance, that a major project failed because team members did not feel they could openly question the rationale behind it. And how many hours have been wasted discussing ideas, which ultimately should have been quashed at an earlier stage?

Post Brexit, businesses are likely to need fresh thinking more than ever. And are more likely to succeed if they actively recruit a diverse workforce and allow their people the freedom to learn from each other.

After all, new UK Prime Minister Theresa May – a 59 year old female politician with type 1 diabetes – has embraced the value of choosing a diverse team for her new cabinet. And she’s keen to make boardrooms more representative of the workforce they manage and in tune with the customers they serve.

If you haven’t done so already, it’s worth reviewing how your company currently recruits. The benefits of taking on staff from all walks of life who are not ‘just like you’ could pay dividends.

In short

• To be successful, businesses need to look beyond candidates that are ‘mirror images’ of their owners or managers
• Human Resources should use psychological profiling with caution – and maximise training to develop staff so they offer more than simply being a safe ‘team player’
• Drawing from a diverse pool offers organisations the creativity and perspectives they need for a future where change is the only certainty


Jane Crosby

Partner, Head of Dispute Resolution & Accredited Mediator

Jane is a Partner based in the Guildford office and she is also Head of the Dispute Resolution team here at Hart Brown. Jane specialises...

Jane Crosby -Head of Dispute Resolution

Partner, Head of Dispute Resolution & Accredited Mediator

Jane Crosby

Jane is a Partner based in the Guildford office and she is also Head of the Dispute Resolution team here at Hart Brown. Jane specialises in employment Law and commercial litigation and brings more than 15 years' experience to her role.

Prior to entering the legal profession, Jane was employed in the aviation industry. This experience is appreciated by many of Jane's clients who note that she is able to take a commercial and pragmatic approach to any legal issue that they face.

Jane acts for a wide range of individuals and businesses and her areas of specialism include aviation, property related industries and IT. Jane regularly advises on aspects of employment law, such as settlement agreements, employment contracts, policies and procedures, redundancies, equal pay, data protection, issues arising from TUPE and reorganisations, the calculation of holiday pay, bonus and commission payments, disciplinary and grievance issues, dismissal and termination issues, the protection of confidential information and the enforcement of restrictive covenants. Jane gets involved in GDPR training for her clients and she is able to deliver tailored employment law training sessions upon request.

As a commercial litigation lawyer, Jane also deals in shareholder and directors disputes, commercial contract disputes and the enforcement of restrictive covenants.

Jane has been involved in successful high value commercial litigation for clients in the High Courts, she is an accredited mediator and she is a member of the Employment Lawyers Association.

Jane is often asked to write for a number of well known publications, including The Daily Mail, The Telegraph and The Week and she has been interviewed on BBC Radio 4.

Here is small selection of the feedback that Jane has received:

“Jane, I cannot sincerely thank you enough for your wise counsel and am delighted to have made your acquaintance. If I am blessed with a new position somewhere I will hand over my contract in the first instance to you. Likewise, any of my friends, peers, romans and countrymen wanting advice, I will point them in your direction.”

“Jane, you have been most resilient on my behalf for which I sincerely thank you for all your endeavours. I have a tremendous working relationship with Hart Brown and you have undoubtedly compounded this further."

“I appreciated the clarity of advice given at a stressful time”.

“A sensitive and highly professional approach and efficient work in the interests of the client”.

“Your advice, conduct and assistance have been indeed outstanding and very professional but also – and most importantly – very humane”.