What happens to your digital assets after death?

In today’s world, our lives are becoming more connected online. From email accounts and social media to online banking, photos, and cryptoassets, our digital footprint can be both financially valuable and personally meaningful. Yet many people neglect these assets when planning for the future. Without suitable arrangements, families and executors can encounter significant difficulties in accessing or managing them.

What counts as a digital asset?

Digital assets refer to any type of electronic data stored on devices or online platforms. Typical examples include:

  • Email accounts and cloud storage
  • Social media profiles (Facebook, Instagram, LinkedIn, X, and others)
  • Online banking, investment and shopping accounts
  • Music, film and e-book libraries
  • Photos and videos stored on personal devices or online services
  • Cryptoassets such as cryptocurrencies and NFTs

Because technology develops rapidly, new kinds of digital assets are likely to emerge, making regular estate planning reviews essential.

Why they matter in estate planning

Unlike physical property, which can be locked away, digital assets are protected by passwords, encryption, and multi-factor authentication. Without prior planning, executors or family members may be unable to access them. This can lead to the loss of sentimental items, such as photographs, or even significant financial value when cryptoassets are involved.

Recording and managing your wishes

To simplify matters, it is wise to:

  • Create an inventory of digital assets, including login details and access methods, stored securely.
  • Nominate a trusted person to handle your digital estate, sometimes called a “digital executor.”
  • Set out your intentions clearly, such as whether accounts should be closed, transferred, or memorialised.
  • Address cryptoassets specifically, ensuring private keys and wallet details are passed on safely.

These steps can be included in your will (and, for lifetime incapacity only, in a Lasting Power of Attorney). An LPA ends on death; afterwards, your executors act. Some providers will still restrict access regardless of your documents, so plan to use their bereavement tools.

Access challenges and jurisdictional issues

Even with thorough planning, practical challenges can occur. Many online platforms are global, meaning different legal systems might apply depending on where data is stored. However, if the correct credentials are available, your nominated person should generally be able to act in accordance with your wishes. Executors should use the platform’s formal process with proof of authority (e.g., Grant of Probate/Letters of Administration).

How online platforms respond

Various providers adopt different approaches:

  • Facebook and Instagram enable accounts to be “memorialised”, and Facebook allows users to appoint a legacy contact.
  • LinkedIn, X (Twitter), and Snapchat do not provide memorialisation services, but accounts can usually be closed upon request.
  • Google (including YouTube) offers an “Inactive Account Manager” tool that lets users decide who can access their accounts after a period of inactivity.

These options highlight the importance of taking action in your lifetime to establish preferences.

Planning your digital legacy

Planning ahead for your digital assets ensures that your online presence and valuable data are managed according to your wishes. Just as with property or financial accounts, clear instructions can avoid confusion, disputes, or unnecessary loss.

When you carry out estate planning, it is important to consider not just physical possessions but also your digital footprint. Seeking professional legal advice can help you ensure that your wishes are properly documented and your digital assets are managed with care.

To speak with Jordan about this or any other aspect of Trusts & Estates, please call 01483 887766, email info@hartbrown.co.uk or start a live chat today. 

*This is not legal advice; it is intended to provide information of general interest about current legal issues.

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Jordan Page

Partner, Trusts & Estates

Jordan is a Partner with more than 8 years' post-qualified experience, specialising in Wills, lasting powers of attorney and the administration of trusts and estates....

Partner, Trusts & Estates

Jordan Page

Jordan is a Partner with more than 8 years' post-qualified experience, specialising in Wills, lasting powers of attorney and the administration of trusts and estates. He is based in the Trusts & Estates department in Guildford and Woking.

Jordan studied law at the University of Southampton, graduating in 2013. Whilst completing his LPC on a part time basis, Jordan worked in the firm’s quality and compliance department as the firm’s Chief Internal Auditor, before commencing his training as a Solicitor in 2016.

What does Jordan regard as his specialism?

"The administration of estates and inheritance tax planning in equal measure. My experience of administering estates and calculating inheritance tax liabilities has provided me with valuable insight into how this particularly unpopular tax applies. This type of work has given me the tools to advise clients as to the steps they can take in advance to mitigate their exposure to inheritance tax. I pride myself on providing legal advice in a straightforward manner, cutting through the legal jargon. I always endeavour to work as efficiently as I can in order to provide the best level of service."

Jordan frequently receives great feedback from his clients:

"Thank you for your help, understanding and patience in dealing with our father's estate. We are pleased that all the paperwork and dealings with various Government departments & forms are now complete and so appreciate your guidance through this minefield. Your prompt replies, even so late in the evenings, were appreciated- and above our expectations."

"In updating our Wills after having prepared our double LPAs, Mr Jordan Page has shown an in-depth grasp of the subjects in question and the required work processes. He has been prompt and authoritative in dealing with all our questions and queries to our satisfaction and in the preparation and delivery of the required outputs. It was a pleasure dealing and interacting with him throughout."

"Just thought I’d email to say thank you really - it’s been a long 11 months but some of the horror stories I have heard from friends who have had to deal with these affairs makes us all realise how efficient and effective you have been so I'd like to thank you on behalf of all our family."

"“Thank you above all for all your exemplary and conscientious work on my mother’s estate, carried out with great patience and attention to every detail.”

“Thanks again for all your hard and conscientious work on the estate and then the will. You have made what could have been a stressful process extremely easy and constructive. I really appreciate the time you have devoted to helping me navigate this.”

"Hart Brown comes up trumps yet again"

“I appreciate your efforts and thank you for helping me to understand the process!”

"Thank you for your help, your ears will be burning, as I have been ringing your praises!!"

“Thank you for all your input, help and time - it has been much appreciated.”

“May I take this opportunity to thank you for your hard work and professionalism - it is a testament to all those who worked so hard on this case that it looks as though it will all be settled by the first year Anniversary. Quite remarkable!”

"I would like to place on record my appreciation of the efficient and quick service you have provided, particularly as I wished to have the new will in place before my departure on holiday."

“I have been impressed by the way you have dealt with the estate and the thorough way each step has been handled”

"Thank you for the way you have handled my father’s estate. It made a potentially difficult task stress free. You may recall that I was executor for my Scottish aunt’s estate at the same time - let’s just say that was a far more unpleasant experience".